REGULATIONS OF ONLINE STORE

TABLE OF CONTENTS

§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the Store
§ 5 Payment
§ 6 Order fulfillment
§ 7 The right to withdraw from the contract
§ 8 Exceptions to the right to withdraw from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
§ 12 Provisions regarding Buyers who are not Consumers
Annex 1: Model withdrawal form

§ 1 DEFINITIONS

Working days – days from Monday to Friday with the exception of public holidays.
Account – a free function of the Store (a service provided electronically) regulated by separate regulations, thanks to which the Buyer can set up his individual Account in the Store.
Consumer – a consumer within the meaning of the provisions of the Civil Code.
Buyer – any legal entity that buys in the Store.
Regulations – these regulations.
Store – online store “Detailed Handmade” run by the Seller at https://www.szczegothandmade.com.
Seller – MICHAŁ SZCZEGOT, an entrepreneur running a business under the name Szczegot Handmade Knives & Outdoor Gear Michał Szczegot, entered into the Central Register and Information on Economic Activity kept by the minister competent for economy and keeping the Central Register and Information on Economic Activity, NIP (TIN) 8262142260, REGON (company registration) number 368957023, ul. Andersa 79A, 08-400 Garwolin.

§ 2 CONTACT WITH THE SELLER

Postal address: Ul. Andersa 79A, 08-400 Garwolin
E-mail address: contact@szczegothandmade.com

§ 3 TECHNICAL REQUIREMENTS

For the proper functioning of the Store, you need:
1. A device with Internet access
2. A web browser that supports JavaScript and cookies.
To place an order in the Store, in addition to the requirements set out in points 1 and 2 above, an active e-mail account is required.

§ 4 SHOPPING IN THE STORE

The prices of goods visible in the Store are the total prices for the goods (gross prices).
The Seller points out that the total price of the order consists of the price for the goods indicated in the Store and, if applicable, the costs of delivery of the goods.
The goods selected for purchase should be added to the basket in the Store.
Then, the Buyer selects from the available in the Store: the method of delivery of the goods and the payment method for the order, and also provides the data necessary to complete the order.
The order is placed upon confirmation of its content and acceptance of the Regulations by the Buyer.
By placing an order, a sales contract is concluded between the Buyer and the Seller.
The Seller will provide the Consumer with confirmation of the conclusion of the sales contract by e-mail.
The Buyer may register in the Store, i.e. set up an Account in it or make purchases without registration by providing his data with each possible order.

§ 5 PAYMENTS

Payment for the ordered goods can be made using the PayPal platform.

§ 6 ORDER FULFILLMENT

The seller is obliged to deliver the goods without defects.
Shipment of goods takes place within 3 working days from the date of placing the order.
In a situation where, under one order, the Buyer has purchased goods with different delivery dates, the order will be processed on the date appropriate for the goods with the longest deadline.
Goods are shipped globally, except for the following countries:

  • Russian Federation
  • Iceland

Goods purchased in the Store are delivered depending on the method of delivery chosen by the Buyer:
1. Via airmail
2. Via the DHL courier company

§ 7 RIGHT TO WITHDRAW FROM THE CONTRACT

The consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
The deadline to withdraw from the contract expires after 14 days from the day:
On which the Consumer acquired the goods or on which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
On which the Consumer acquires the possession of the last item or on which a third party, other than the carrier and indicated by the Consumer, acquires the possession of the last item in the case of a contract requiring the transfer of ownership of many items that are delivered separately.
In order for the Consumer to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, of his decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or information sent by e-mail).
The consumer may use the model withdrawal form at the end of the Regulations, but it is not obligatory.
In order to meet the deadline to withdraw from the contract, it is sufficient for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.

EFFECTS OF WITHDRAWING FROM THE CONTRACT
In the event of withdrawal from the concluded contract, the Seller returns to the Consumer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard delivery method offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Consumer’s decision to exercise the right to withdraw from the contract.
The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer will not incur any fees in connection with this return.
The seller may withhold the reimbursement until receipt of the goods or until proof of its return is provided to him, depending on which event occurs first.
The seller asks you to return the goods to the following address: Ul. Andersa 79A, 08-400 Garwolin immediately, and in any case not later than 14 days from the date on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the deadline of 14 days.
The consumer bears the direct cost of returning the goods.
The consumer is only responsible for a decrease in the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
If the goods, due to their nature, cannot be returned by regular mail, the Consumer will also have to bear the direct costs of returning the goods.

§ 8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE AGREEMENT

The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:
In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specification or serving to satisfy his individual needs.
In which the subject of the service is an item that deteriorates quickly or has a short shelf life.
In which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery.
In which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.
Where the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract.

§ 9 COMPLAINTS

NOTE: The knives offered in the store are used for cutting soft tissues. Using them in a manner inconsistent with the intended purpose releases the Seller from liability for the defects found.
In the event of a defect in the goods, the Buyer may complain about the defective goods on the basis of the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted.
Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:

1. Submit a price reduction statement
2. In the event of a significant defect – submit a declaration of withdrawal from the contract
3. Demand that the item be replaced with one free from defects
4. Demand that the defect be removed
The seller asks you to submit a complaint under the warranty to the postal or electronic address indicated in § 2 of the Regulations.
If it turns out that in order to consider the complaint, it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver the goods, in the case of the Consumer at the Seller’s expense, to the address of ul. Andersa 79A, 08-400 Garwolin.
If an additional guarantee has been granted for the product, information about it, as well as about its conditions, is available in the product description in the Store.
Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
Consideration of the complaint by the Seller will take place within 14 days.

EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS
In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use:
1. Mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
2. Assistance of the competent field of permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
3. Free assistance of the municipal or poviat Consumer Ombudsman.
4. ODR internet platform available at: http://ec.europa.eu/consumers/odr/.

§ 10 PERSONAL DATA

The administrator of the personal data provided by the Buyer when using the Store is the Seller.
The Buyer’s personal data is processed on the basis of a contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is included in the privacy policy posted in the Store.

§ 11 RESERVATIONS

The Buyer is forbidden to provide illegal content.
Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the regulations. The contract is concluded on time and for the purpose of order fulfillment.
Nothing in these regulations excludes or in any way limits the consumer’s rights under the law.

§ 12 PROVISIONS CONCERNING BUYERS WHO ARE NOT CONSUMERS

The right to withdraw from a distance contract is not available to an entity other than the Consumer.
Any liability of the Seller towards the Buyer who is not a Consumer is excluded.
In the event of a possible dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.
Annex 1 to the Regulations

Below is a model withdrawal form that the Consumer may or may not use:

 

TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT
(this form should be completed and returned only if you wish to withdraw from the contract)

Details Handmade Knives & Outdoor Gear Michał Details
Ul. Andersa 79A, 08-400 Garwolin, e-mail address: contact@szczegothandmade.com

– I ………………………………………… ……………………. hereby inform about my withdrawal from the sales contract for the following items:

………………………………………….. ………………………………………….. …………………………………………..

………………………………………….. ………………………………………….. …………………………………………..

………………………………………….. ………………………………………….. …………………………………………..

– Date of receipt ……………………………………….. ………………………………………….. …………………………………………..

– Name and surname of the Consumer (s) …………………………………… ………………………………………….. …………..

– Consumer (s) address …………………………………….. ………………………………………….. …………………………………..

………………………………………….. ………………………………………….. ………………………………………….. …………………..

 

………………………………………….. …………………………………….
Consumer’s signature
(only if the form is sent in paper version)

Date ……………………………………..

(*) Delete as appropriate

Account regulations

Account regulations in the Szczegot Handmade store

TABLE OF CONTENTS

§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations

§ 1 DEFINITIONS

  1. Account – the free Store function (service) regulated in these regulations, thanks to which the Buyer can set up his individual Account in the Store.
  2. Buyer – any legal entity that buys in the Store.
  3. Shop – Details, an online shop run by the Seller at https://szczegothandmade.com.
  4. Seller – MICHAŁ SZCZEGOT, an entrepreneur running a business under the name Szczegot Handmade Knives & Outdoor Gear Michał Szczegot, NIP (TIN) 8262142260, REGON (company registration) number 368957023, ul. Andersa 79A, 08-400 Garwolin.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: Ul. Andersa 79A, 08-400 Garwolin
  2. E-mail address: contact@szczegothandmade.com

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning and creation of an Account, you need:
    – An active e-mail account
    – A device with Internet access
    – A web browser that supports JavaScript and cookies

§ 4 ACCOUNT

  1. Creating an Account is completely voluntary and depends on the will of the Buyer.
  2. The account gives the Buyer additional options, such as: viewing the history of orders placed by the Buyer in the Store, checking the order status or editing the Buyer’s data.
  3. In order to create an Account, you must complete the appropriate form in the Store.
  4. At the time of creating the Account, an agreement is concluded for an indefinite period between the Buyer and the Seller regarding the maintenance of the Account on the terms set out in the Regulations.
  5. The buyer may cancel the account at any time without incurring any costs.
  6. In order to cancel the Account, please send your resignation to the Seller at the following e-mail address: contact@szczegothandmade.com, which will result in immediate deletion of the Account and termination of the Account maintenance contract.

§ 5 COMPLAINTS

  1. Complaints regarding the functioning of the Account should be sent to the e-mail address contact@szczegothandmade.com.
  2. Consideration of the complaint by the Seller will take place within 14 days.EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS
    3. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others with
  • Mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
  • Assistance of the competent field of permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
  • Internet ODR platform available at: http://ec.europa.eu/consumers/odr/.

§ 6 PERSONAL DATA

  1. The administrator of the personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer’s personal data is processed on the basis of a contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is included in the privacy policy posted in the Store.

§ 7 RESERVATIONS

  1. The Buyer is forbidden to provide illegal content.
  2. The Account maintenance contract is concluded in Polish.
  3. In the event of important reasons, referred to in paragraph. 4, the Seller has the right to amend these Account Regulations.
  4. Important reasons, referred to in paragraph. 3 are: the need to adapt the Store to the legal provisions applicable to the Store’s operations, improving the security of the service provided, changing the functionality of the Account that requires modification of the Account regulations.
  5. The Buyer will be informed about the planned change of the Account regulations at least 7 days before the change is implemented via e-mail sent to the address assigned to the Account.
  6. If the Buyer does not accept the planned change, he should inform the Seller about it by sending an appropriate message to the Seller’s e-mail address emilepoxylab@gmail.com, which will result in the termination of the Account maintenance agreement upon the entry into force of the planned change or earlier if the Buyer makes such a request.
  7. If the Buyer does not object to the planned change until its entry into force, it is assumed that he accepts it, which does not constitute any obstacle to termination of the contract in the future.
  8. In the event of a possible dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.
  9. Nothing in these regulations excludes or in any way limits the consumer’s rights under the law.